Director, Student Services
University of Utah
Salt Lake City, UT
Full-time
Education
Posted on April 26, 2024
Announcement
Details
Open Date
03/25/2024
Requisition Number
PRN38058B
Job Title
Director, Student Services
Working Title
Director of Student Experiences and Global Programs
Job Grade
G
FLSA Code
Executive
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Academic Affairs
Department
02113 - Business Health & Prosperity
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$60,700 - $105,000
Close Date
Open Until Filled
Yes
Job Summary
Directs and oversees operations and strategic planning of recruitment of degree programs and student programming for the Center for Business, Health, and Prosperity and partners. Acts as a catalyst between departments, faculty, staff, students, and external stakeholders to ensure high-quality programming and customer service.
Responsibilities
1. Directs the development and implementation of student service objectives that are comprehensive, appropriate, and consistent with the University of Utah's goals and objectives through enhancement of the Exceptional Student Experience.
2. Mentors and oversees degree programs for national credentialing standards to ensure all academic activities and requirements are met.
3. Oversees operations in areas relating to recruitment of student programming.
4. May assist with new initiatives including global curricular and co-curricular programs, and new degrees and degree expansion.
5. Assists with execution of short and long-term goals.
6. Estimates budgetary requirements for programming including staff, space, equipment, supplies, and travel costs.
7. Leads recruiting and marketing efforts to promote new and existing programs and degrees to internal and external customers including advertising campaigns, social media, websites, and information sessions.
8. Designs and develops content for recruitment materials.
9. May manage staff resources for student programming including recruitment, training, and supervision of program staff.
10. May participate and serve on campus-wide committees for student program and degree development/expansion and implementation.
11. Develops strategies consistent with the University of Utah's continuous quality improvement program.
12. Ensures customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow-through.
13. Facilitates cooperative and collaborative community and institutional relationships.
14. Interpret and serve as an expert on department and university policies and regulations to ensure compliance.
15. Other duties as assigned.
Minimum Qualifications
Bachelor's degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
· Expert at program assessment, development, and evaluation
· Creative strategic thinking and practical problem solving
· Excellent interpersonal skills and collaborative team member
· Analytical and organizational skills with close attention to detail
· Self-motivated and results-driven to achieve organizational goals
· Diverse global work experience
Problem Solving
Incumbents in this position have the authority to manage assigned units and designated programs and services. They are responsible for ensuring that diverse customer, family and community issues affecting student services are resolved. Oversees program development for assigned units and ensures that policies and procedures are followed.
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
03/25/2024
Requisition Number
PRN38058B
Job Title
Director, Student Services
Working Title
Director of Student Experiences and Global Programs
Job Grade
G
FLSA Code
Executive
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
- M-F 8:00am – 5:00pm, occasional week nights and weekends
Academic Affairs
Department
02113 - Business Health & Prosperity
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$60,700 - $105,000
Close Date
Open Until Filled
Yes
Job Summary
Directs and oversees operations and strategic planning of recruitment of degree programs and student programming for the Center for Business, Health, and Prosperity and partners. Acts as a catalyst between departments, faculty, staff, students, and external stakeholders to ensure high-quality programming and customer service.
Responsibilities
1. Directs the development and implementation of student service objectives that are comprehensive, appropriate, and consistent with the University of Utah's goals and objectives through enhancement of the Exceptional Student Experience.
2. Mentors and oversees degree programs for national credentialing standards to ensure all academic activities and requirements are met.
3. Oversees operations in areas relating to recruitment of student programming.
4. May assist with new initiatives including global curricular and co-curricular programs, and new degrees and degree expansion.
5. Assists with execution of short and long-term goals.
6. Estimates budgetary requirements for programming including staff, space, equipment, supplies, and travel costs.
7. Leads recruiting and marketing efforts to promote new and existing programs and degrees to internal and external customers including advertising campaigns, social media, websites, and information sessions.
8. Designs and develops content for recruitment materials.
9. May manage staff resources for student programming including recruitment, training, and supervision of program staff.
10. May participate and serve on campus-wide committees for student program and degree development/expansion and implementation.
11. Develops strategies consistent with the University of Utah's continuous quality improvement program.
12. Ensures customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow-through.
13. Facilitates cooperative and collaborative community and institutional relationships.
14. Interpret and serve as an expert on department and university policies and regulations to ensure compliance.
15. Other duties as assigned.
Minimum Qualifications
Bachelor's degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
· Expert at program assessment, development, and evaluation
· Creative strategic thinking and practical problem solving
· Excellent interpersonal skills and collaborative team member
· Analytical and organizational skills with close attention to detail
· Self-motivated and results-driven to achieve organizational goals
· Diverse global work experience
Problem Solving
Incumbents in this position have the authority to manage assigned units and designated programs and services. They are responsible for ensuring that diverse customer, family and community issues affecting student services are resolved. Oversees program development for assigned units and ensures that policies and procedures are followed.
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 8 years
- 8 years or more, but less than 12 years
- 12 years or more
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
