Coordinator, Administrative Program
University of Utah
Salt Lake City, UT
Full-time
Administration / Clerical
Posted on April 30, 2024
Announcement
Details
Open Date
04/29/2024
Requisition Number
PRN38373B
Job Title
Coordinator, Administrative Program
Working Title
Hospitality Coordinator
Job Grade
D
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Variable
Work Schedule Summary
Academic Affairs
Department
02279 - Impact & Prosperity Epicenter
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$50,000
Close Date
Open Until Filled
Yes
Job Summary
About the Epicenter
Imagine a place dedicated to inspiring students – where they can live, learn, and collaborate with purpose. The Impact & Prosperity Epicenter will equip a distinct group of students and professionals driven by a shared vision and mission for the betterment of people and the planet. Considered the “soul” of campus, this living-learning space will prepare students to become thoughtful global citizens committed to enriching the lives of others.
The building features six stories of residential living with a variety of room types to suit the individual needs of 775 students at different stages in their academic career. Residents will converge in the Forum, the gathering space that brings together a broad community of students and practitioners united by a passion for change. Here, residents will convene to participate in trainings, workshops, guest speakers, cultural events, impact collaborations, networking events, conferences, mentorship, community outreach and more.
The Impact & Prosperity Epicenter is committed to providing next level student and guest service. We pride ourselves on being the gold standard in creating an impactful residential experience through programing that support student aspirations. The Hospitality Coordinator creates a team and culture of customer engagement and services for students and guests at the Impact & Prosperity Epicenter while managing all of the hospitality desk services. The Epicenter hospitality desk is a comprehensive service provider operating 24/7/365. The hospitality desk will engage with students, guests, and others in assisting with questions and providing guidance as needed. This role will oversee the management of an integrated mailroom and provide onsite oversight to all Epicenter spaces. The position incumbent should anticipate being an integral part of the Impact & Prosperity Epicenter operation.
Responsibilities
Essential Functions
1. The hospitality desk of the Impact & Prosperity Epicenter is the main point of engagement and service. The Hospitality Coordinator position oversees the operations of our hospitality desk. The Hospitality Coordinator will create the culture and processes that are responsive to the needs of student who live at the Epicenter and guests who use the resources of the Epicenter and who want to engage in the programming offered by the Epicenter. The Hospitality Coordinator will report directly to the General Manager of the Impact & Prosperity Epicenter.
2. The Impact & Prosperity Epicenter hospitality desk operates 24 hours/365 days a year. This position will work collaboratively with other Epicenter members who staff shifts including the afternoon, evening, night and weekends to ensure consistent customer service in answering questions and meeting visitor and resident needs.
3. Day-to-day duties include: answering questions about building events, providing support for resident lost keys/card access concerns, after-hour building access, lost and found, custodial emergencies, direction for campus resources and services, processing mail/packages and distributing items with accuracy to residents, auditing and managing the check-out processes for resources (e.g., technology, vacuums, etc) at the hospitality desk. These duties include maintaining a working understanding of Emergency Procedures for after-business hours triaging and response to resident or building related concerns.
4. The Hospitality Coordinator is responsible for ensuring that the hospitality desk and attached mailroom are serving the needs of residents and patrons of the building. This will include the receipt, logging, distribution, and auditing of packages/mail for residents and businesses located in the Epicenter .
5. Develops and maintains effective collaborative relationships with faculty, staff, partners, administration, and guests.
6. Develops and implements specific customer service KPIs to measure performance and efficiencies of the hospitality desk through qualitative and quantitative assessment practices.
7. May develop systems and maintain records to support and advance the operations at the Impact & Prosperity Epicenter.
8. Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions. Provides appropriate follow-through to ensure quality customer service.
9. Coordinates, in conjunction with direction provided by the HRE team members, the process of resident mid-semester move-in, move-out, and room changes.
10. All other duties as assigned
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, carrying items up to 35lbs
Seldom: Bending, stooping and reaching overhead.
Minimum Qualifications
Bachelor's degree in a related field plus one year directly related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
04/29/2024
Requisition Number
PRN38373B
Job Title
Coordinator, Administrative Program
Working Title
Hospitality Coordinator
Job Grade
D
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Variable
Work Schedule Summary
- Three shifts Available M-F 7:00 AM – 4:00 PM / M-F 10:00 AM – 7:00 PM / W-F 2:00 pm – 11 pm + Sat & Sun 7:00 AM – 4:00 PM
Academic Affairs
Department
02279 - Impact & Prosperity Epicenter
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$50,000
Close Date
Open Until Filled
Yes
Job Summary
About the Epicenter
Imagine a place dedicated to inspiring students – where they can live, learn, and collaborate with purpose. The Impact & Prosperity Epicenter will equip a distinct group of students and professionals driven by a shared vision and mission for the betterment of people and the planet. Considered the “soul” of campus, this living-learning space will prepare students to become thoughtful global citizens committed to enriching the lives of others.
The building features six stories of residential living with a variety of room types to suit the individual needs of 775 students at different stages in their academic career. Residents will converge in the Forum, the gathering space that brings together a broad community of students and practitioners united by a passion for change. Here, residents will convene to participate in trainings, workshops, guest speakers, cultural events, impact collaborations, networking events, conferences, mentorship, community outreach and more.
The Impact & Prosperity Epicenter is committed to providing next level student and guest service. We pride ourselves on being the gold standard in creating an impactful residential experience through programing that support student aspirations. The Hospitality Coordinator creates a team and culture of customer engagement and services for students and guests at the Impact & Prosperity Epicenter while managing all of the hospitality desk services. The Epicenter hospitality desk is a comprehensive service provider operating 24/7/365. The hospitality desk will engage with students, guests, and others in assisting with questions and providing guidance as needed. This role will oversee the management of an integrated mailroom and provide onsite oversight to all Epicenter spaces. The position incumbent should anticipate being an integral part of the Impact & Prosperity Epicenter operation.
Responsibilities
Essential Functions
1. The hospitality desk of the Impact & Prosperity Epicenter is the main point of engagement and service. The Hospitality Coordinator position oversees the operations of our hospitality desk. The Hospitality Coordinator will create the culture and processes that are responsive to the needs of student who live at the Epicenter and guests who use the resources of the Epicenter and who want to engage in the programming offered by the Epicenter. The Hospitality Coordinator will report directly to the General Manager of the Impact & Prosperity Epicenter.
2. The Impact & Prosperity Epicenter hospitality desk operates 24 hours/365 days a year. This position will work collaboratively with other Epicenter members who staff shifts including the afternoon, evening, night and weekends to ensure consistent customer service in answering questions and meeting visitor and resident needs.
3. Day-to-day duties include: answering questions about building events, providing support for resident lost keys/card access concerns, after-hour building access, lost and found, custodial emergencies, direction for campus resources and services, processing mail/packages and distributing items with accuracy to residents, auditing and managing the check-out processes for resources (e.g., technology, vacuums, etc) at the hospitality desk. These duties include maintaining a working understanding of Emergency Procedures for after-business hours triaging and response to resident or building related concerns.
4. The Hospitality Coordinator is responsible for ensuring that the hospitality desk and attached mailroom are serving the needs of residents and patrons of the building. This will include the receipt, logging, distribution, and auditing of packages/mail for residents and businesses located in the Epicenter .
5. Develops and maintains effective collaborative relationships with faculty, staff, partners, administration, and guests.
6. Develops and implements specific customer service KPIs to measure performance and efficiencies of the hospitality desk through qualitative and quantitative assessment practices.
7. May develop systems and maintain records to support and advance the operations at the Impact & Prosperity Epicenter.
8. Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions. Provides appropriate follow-through to ensure quality customer service.
9. Coordinates, in conjunction with direction provided by the HRE team members, the process of resident mid-semester move-in, move-out, and room changes.
10. All other duties as assigned
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, carrying items up to 35lbs
Seldom: Bending, stooping and reaching overhead.
Minimum Qualifications
Bachelor's degree in a related field plus one year directly related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * Indicate the number of years experience you have in coordinating program activities, developing and implementing program goals, creating financial reports, and/or editing promotional or educational materials:
- No experience
- Less than 1 year
- 1 year or more, but less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more
- * Please indicate all shifts you are applying for: • 7am-4pm Mon-Fri • 10am-7pm Mon-Fri • 2pm-11pm Wed-Fri & 7am-4pm Sat & Sun
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
