Security Supervisor
Overview
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com.
Role Summary
Specific Functions/Activities Summary
- Ensure protection of facilities, properties, employees and guests of The Chicago Theatre.
- Promote positive guest/client experience. Uphold commitment of MSG “Circle of Service” standards and MSG’s Mission and Values.
- Maintain professional manner, presence, and appearance always while on premises
- Arrive for scheduled shift on time and in proper attire as directed by Theatre Management.
- Prevent access to any areas of the facility by any unauthorized individuals.
- Accompany the Security Manager to security briefings and implement house approved requests from tour management.
- Conduct security pre-event staff meetings to inform security of pertinent event information and assign Event Security to designated posts.
- Responsible for training event security staff on House event procedures, including checking patron bags and screening of guests.
- Supervise security staff during events. Alert Security Manager of any misconduct immediately. Assist Security Manager with employee counseling, as directed.
- Serve as a security escort and respond to security assistance calls during performances.
- Be prepared to implement and direct security staff during any Emergency Operations procedures (evacuation plan) through on-going training and drills. Assist Security Manager and first responders during Emergency situations.
- Assist Security Manager in law enforcement functions in and around facility, including traffic direction and public safety.
- Lock/unlock facility doors according to scheduled requirements.
- Assist Security Manager in scheduling event security for events and make recommendations for staff adjustments according to needs of the event, as directed.
- Verify all security staff timesheets are correct and submit to Security Manager.
- Keep accurate account of security staff attendance – report any staff tardiness, call-offs, and no shows to the Security Manager.
- Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and Sharepoint.
SPECIAL REQUIREMENTS OF THE JOB:
- Able to work in adverse weather conditions.
- Able to walk up and down steep stairs.
- Able to write details incident reports with facts.
- Must have flexible availability including weekends, evening and holidays.
Qualifications
- The ideal candidate will have a minimum of 2-3 years security management experience, preferably in a theatre environment.
- Strong verbal communication skills and demonstrated ability to work well under pressure.
- Will have the ability to enforce departmental policies and procedures with fairness and consistency and have prior supervisory experience.
- Have knowledge of radio communication protocol.
- Be familiar with basic safety and fire regulations and have prior experience in conflict resolution.
- Working knowledge of PC software programs (Microsoft Office) and email programs.
- Obtain Fire Guard Certificate.
- Experience in CCTV and reviewing footage.
- Conducting a proper investigation.
- Obtain AED/ CPR certification.
The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement.