Talent Acquisition Partner
AS AN ELIGIBILITY OPERATIONS
WORKER YOU WILL:
- Interact with customers of varied socioeconomic levels
- Collect financial and demographic information
- Access computer databases to update, document, and verify customer information accurately
- Provide excellent customer service to our
- Medicaid and Long-Term Care and
- Economic Assistance customers
REQUIREMENTS:
Requirements: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
KNOWLEDGE, SKILLS AND ABILITY:
Knowledge of: the principles and practices of social work; the techniques of individual and group interaction; sociological conditions that influence human behavior.
Skill in: interviewing customers to collect and elicit essential information, gain rapport and assess customer needs; keyboarding.
Ability to: learn and apply agency and professional practices, procedures, policies, principles and philosophies; protect confidential information; organize and manage own work flow; interact with customers from a variety of socio/economic, cultural and educational backgrounds; apply problem solving techniques to a variety of different circumstances; assess customer needs to provide services and economic assistance; review and evaluate information in relation to general guidelines and specific criteria; write clear and non-judgmental narratives, requests, explanatory letters, technical reports and other materials; select appropriate information from application material and eligibility guidelines; perform computer entry; provide excellent customer services while quickly navigating through computer screens; work in a fast paced environment; prioritize and multi-task while maintaining accuracy; consistently meet deadlines.
STARTING PAY RATE: $17.39/HOUR